Privacy Policy

Welcome to StreetMuse. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

Last updated: October 23, 2024

~6 min read

i Introduction

Welcome to StreetMuse, where urban culture meets contemporary fashion.

At StreetMuse, we value transparency, authenticity, and your trust.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

Important Note:

By accessing or using StreetMuse’s website, mobile app, or related services, you agree to the collection and use of your information in accordance with this Privacy Policy.

If you do not agree with our policies or practices, please refrain from using our services.

We are committed to protecting your personal information and your right to privacy.

This policy applies to all information collected through our website, mobile application, and any related services, including sales, marketing, and events (collectively referred to as the “Services”).

📦 Information We Collect

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship, along with related information provided from time to time.

  • ✓Name and contact information
  • ✓Username and password
  • ✓Email address and phone number
  • ✓Social media account information
  • ✓Billing and shipping addresses
  • ✓Product preferences and sizes
  • ✓Payment information
  • ✓Communication preferences
🔒 Sensitive Personal Data

Some sensitive personal data may be collected with your consent, such as:

  • Bank account, credit, or debit card details
  • Other payment instrument details
  • Biometric data (like facial or physiological information)

These are collected only to enable certain features you choose to use on our Platform, and always in accordance with applicable law(s).

⚙️ Optional Information

You always have the option not to provide specific information by choosing not to use a particular service or feature on our Platform.

📊 Behavioural & Transactional Data

We may also track:

  • Behaviour, preferences, and activity on our Platform
  • Information you voluntarily share
  • Transaction details on our Platform and with third-party partners

When such data is collected directly by third-party partners, their privacy policies will apply. StreetMuse is not responsible for their privacy practices or content, and we encourage you to review their policies before sharing any information.

Important Note If you receive any email, call, or message claiming to be from StreetMuse and requesting sensitive information such as your debit/credit card PIN, net banking, or mobile banking passwords, do not share such details. If you have already shared such information, please report it immediately to the appropriate law enforcement authorities.

⚙️ How We Use Your Information

We use the information we collect to deliver the services you request, enhance your experience, and maintain a safe and reliable environment for every user. Here’s how we use your information:

🛒 Order Processing & Fulfillment

  • Process and fulfill your orders
  • Send order confirmations and updates
  • Handle returns and exchanges
  • Provide customer support

🛡️ Security & Compliance

  • Detect, prevent and protect against fraud or misuse
  • Enforce our terms and conditions
  • Comply with legal obligations and resolve disputes
  • Maintain the integrity and safety of our platform

📣 Marketing & Communication

  • Send promotional emails and newsletters
  • Personalized product recommendations
  • Targeted advertising campaigns
  • Social media engagement

👤 Account Management

  • Create and manage your account details
  • Support login preferences & personalized settings
  • Ensure your data stays consistent across devices
  • Help maintain a seamless & secure user experience

📈 Analytics & Improvement

  • Understand usage patterns to improve our services
  • Troubleshoot issues and enhance performance
  • Conduct market research, analysis, and surveys
  • Customize your browsing and shopping experience

For EU residents, we process your data based on legitimate interests, contractual necessity, legal obligations, and—where applicable—your consent. Refusing permission may limit access to certain products or services.

🔒 Data Security

We take your privacy and data protection seriously. To keep your personal information safe from unauthorized access, misuse, or loss, we follow strict security practices and procedures.

🔐

Secure Servers

All personal data you share with us is stored on secure servers with restricted access and continuous monitoring to prevent unauthorized access or disclosure.

🔑

Access Controls

Only authorized personnel have access to sensitive information. They follow confidentiality agreements and data protection policies to ensure your data remains secure.

Important Security Note While we take every reasonable step to protect your information, no method of data transmission over the internet or electronic storage is completely secure.

By using our platform, you acknowledge these inherent risks. We encourage you to protect your account by keeping your login credentials and passwords confidential.

🗑️ Data Deletion & Retention

We retain personal data only as long as necessary for the purposes described and to meet legal obligations.

Account Deletion

You can delete your account at any time by visiting your Profile → Settings on our platform. Deleting your account will permanently remove all information associated with it, and you will lose access to your account.

Alternatively, you may also write to us at the contact information provided below for assistance with account deletion requests.

Please note that in certain cases, such as pending grievances, claims, shipments, or ongoing services, we may refuse or delay account deletion until those matters are resolved.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable laws and regulations.

In some cases, we may retain specific information to:

  • Prevent fraud or potential future abuse
  • Comply with legal obligations
  • Support legitimate business purposes

Any retained data may be stored in an anonymized form for analytical or research purposes.

Contact

For any data deletion or retention-related requests, please contact us at:

support@streetmuse.in

🔁 Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review it periodically to stay informed.

✉️

Email Notification

You'll receive an update via your registered email address when major changes occur.

🔔

In-App or Website Notice

We'll display a banner or pop-up notification on our Platform for important updates.

🔄

Policy Update Log

The latest revision date will always be available at the top of this Privacy Policy.

Your Responsibility

By continuing to access or use our Platform after updates take effect, you acknowledge and agree to the revised Privacy Policy. If you do not agree, please discontinue use of our services.

Important

We'll notify you of significant changes as required by applicable laws.